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Terms and Conditions for Users
Welcome to the Albergaria-a-Velha Digital Commercial District – The Art of Welcoming Well! By using our platform, you agree to the following Terms and Conditions. Please read carefully before making any purchase.
1. Purpose
The Albergaria Digital Commercial District platform ("Marketplace") allows the purchase of products and services from registered local merchants. The Marketplace acts as an intermediary, providing a digital space for the commercialization of products and services, and is not responsible for direct sales or the quality of the products presented by the merchants.
2. Registration and Account
To make purchases, the user must create an account, providing true and complete data.
The user must be over 18 years old or have authorization from a legal guardian.
The user is responsible for maintaining the confidentiality of their account and password, assuming full responsibility for activities carried out through the account.
The Marketplace may suspend or terminate accounts in case of misuse, fraud, or violation of the Terms and Conditions.
3. Purchases and Payments
Products are sold directly by registered merchants, who determine prices, delivery times, and return policies.
Prices shown include VAT and other applicable taxes.
Payments are processed through the methods available on the platform, which may include credit cards, MB WAY, and other electronic payment methods.
The Marketplace is not responsible for payment failures or any problems with financial service providers.
4. Deliveries and Returns
The merchant is responsible for the delivery of products and must comply with the deadlines established in the offer.
The buyer can exercise the right of free withdrawal within 14 days, in accordance with applicable legislation, except for foreseen exceptions (e.g., personalized products, perishable goods, among others).
The buyer must communicate the intention to return directly to the merchant through the contact means provided.
In case of delivery delay, the buyer must contact the merchant for information or to request a refund, if applicable.
5. Warranties and Complaints
Merchants are responsible for ensuring that sold products comply with legal quality and safety requirements.
The buyer can complain about defective products within the legal warranty period by contacting the merchant directly.
The Marketplace is not responsible for defective products or inadequate services; the buyer should contact the merchant to resolve the issue.
The Marketplace provides a contact channel (gestor.bairro@cm-albergaria.pt) for mediating conflicts between users and merchants, without prejudice to the merchant’s primary responsibility.
6. Liability
The Marketplace is not responsible for incorrect information provided by merchants, delivery delays, or any breach of obligations by sellers.
The user undertakes to use the platform lawfully, without fraudulent or abusive purposes.
Users may not reproduce, distribute, or use platform content (e.g., images, logos) without express authorization from the Municipality or the merchants.
7. Changes to the Terms
The Marketplace may modify these Terms and Conditions at any time. Changes will be notified on the platform and continued use implies acceptance of the same.
In case of disputes with merchants, users can resort to consumer arbitration centers, such as the Lisbon Consumer Conflict Arbitration Center (www.centroarbitragemlisboa.pt) (www.centroarbitragemlisboa.pt) or the European online dispute resolution platform (https://ec.europa.eu/consumers/odr).